Return/Exchange Policy

Unfortunately, we do not offer returns or refunds at this time. ALL products are handmade which means it is a long process and time consuming to get them just right for you.

Product Delivery

Please allow 7 Business Days for order processing: Due to the High Volume of Custom Made Products 

All packages are delivered with USPS. No returns or exchanges. Our products are considered "spiritual items" which hold energy and for that reason there are no refunds or exchanges.

Please contact us if you have any problems with your order. Please allow 7 days for candles to be made and shipped. All tarot readings will be confirmed via email before reading. Please allow 7 days to curate spiritual baths and to be shipped out. We are not responsible for shipping delays, lost packages marked delivered but not received, or merchandise damaged during transport. Orders will be shipped to the shipping address that you enter at checkout. We ask you keep your billing address & shipping address the same. If you absolutely need to change your shipping address, make sure you change it on our site after you enter your credit card information! If not your products will be shipped out to your billing address.

We do not process orders on weekends or national holidays. If you ordered on Friday your order will be processed on the next business day which is Monday. After receiving an order confirmation, shipping activity will become available after 24-48 hrs. Please track your package at www.USPS.com. We do not ship to PO boxes.

All items will be shipped via USPS Priority Mail. The United States Postal Service (USPS) reports that as of January 2018, it takes an average of one to three days for Priority Mail.

INTERNATIONAL SHIPPING

International orders are shipped via United States Postal Service and can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders other than those shipping to Canada. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties.

 

Terms/Conditions

By accessing or using our website www.ashenaturals.net or our services, you hereby agree to be bound by these the terms and conditions and all terms incorporated herein by reference. It is the responsibility of you, the user, the customer, the prospective customer to read all policies before continuing to use this website. If you do not agree to the policies and terms associated with this site, please do not access or use our site our services.

 

Privacy Notice

We do not sell or share your information from this website. Any personal information we collect, it is for shipping or reference 

purposes only. WE DO NOT SHARE OR SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES OR ANYONE. Your information is only use for reference or shipping your product to you.

 

FDA Notice

Ashe Naturals products have not been approved by the FDA.

Ashé Naturals does not provide medical diagnosis, or consultations related to health, medical, or psychiatric issues. Holistic healing is an alternative healing method, and although there is evidence that the practices are effective in treating physical, mental, and spiritual conditions, the method is considered alternative or complementary by Western health care professionals*. Please consultant your physician before consuming or using any products. Also, if you become allergic to any of our products please stop the using it and seek medical assistance immediately.